Personal Info
Education
Proficiencies
Employment History
Website Portfolio
References

for a printable PDF version of my resume, click here.

Education

Master of Business Administration in Information Systems
University of Washington Business School
graduated June 2006

Master of Science in Information Systems
University of Washington Business School
graduated June 2005

B.A. in Music, Seattle Pacific University
graduated 1998 magna cum laude
Current level of Certification: MCSE, MCP+I, A+

Proficiencies

Experienced in:
SQL Server 2000/2005
SQL Server Analysis Services 2005
SQL Server Integration Services 2005
Internet Information Server 4.0/5.0/6.0
ASP.NET/VB.NET/ASP/VBScript/HTML web technologies
Microsoft Office 2007

Operating Systems:
Windows Server 2003
Windows 2000 Server
Windows NT 4.0 Server
Novell Netware 6.0
Windows 95/98/2000/XP/Vista desktops

Employment History

February 2008-present
Data Analyst
Microsoft (contract via Redmond Technology Partners)
Conducting data analysis in the Windows Marketing Group. Designed and implemented an automated data mart utilizing SQL Server 2005, Analysis Services, and Integration Services. Built a web-based administrative portal using VB.NET in Visual Studio 2008.

June 2007-present Owner/Consultant
Bottom Line Computing
Founded own company for computer consulting and support services, working with individuals and small businesses on web & database design projects, as well as computer troubleshooting and repairs.

December 2005-June 2007
Data Analyst/Developer
Cingular Wireless / AT&T
Data warehouse architect and developer for Enterprise Information Security metrics. Management of 1TB+ of data.

September 2004-December 2005
Database Administrator
Captaris
DBA for all major enterprise systems (CRM, ERP, KB) and data interaction between systems. Management of 6-10 production SQL Servers as well as maintaining a test environment for developers.

July 2002-August 2004
Network Administrator
Nintendo of America
Member of network administration team for 1500 end users. Main contact for all Windows-based servers (40+), specializing in SQL Server, IIS servers, and database design. ASP/HTML development of several intranet sites to support internal corporate functions, including tracking all PC inventory and a database portal for all server information and logs.
Contact: Bill Nelson (425) 882-2040

October 2000-June 2002
PC Support Technician
Contract position via RHI Consulting through April 2001.
Position made permanent in May 2001.
Nintendo of America
Second-tier technical support for 1500 end users, performing PC hardware, printer and OS support. Coordinated hardware upgrades during transition from Windows 95 to Windows 2000 on desktops with a Novell NetWare network. Support for Toshiba laptops and pen-based mobile computing.
Contact: Curtis Buckley (425) 882-2040

August 2000-September 2000
Help Desk/Net Admin
Contract position via RHI Consulting.
Waggener Edstrom
Desktop and phone support for 450 end users. Exchange 5.5 administration on 3 mail servers. Network and User administration in a Windows 2000/Active Directory environment.

February 2000-June 2000
Technical Support Representative
Keane, Inc.
Provided national telephone technical support for Microsoft. Trained and experienced in supporting Windows 95, 98, 2000, and Internet Explorer, as well as a variety of hardware and software issues.

January 1999-December 1999
Data Entry/Accounting Assistant/IS Assistant
The Bellevue Club
Database entry for custom database in beta stage. Worked with DB programmer for informal testing of application. Assisted IS department in a variety of PC installation and maintenance tasks. Prepared Policies and Procedures Manual and other procedural documentation for position.

Website Portfolio

Sustainable Organization
Rocky Mountain Renewal
Little Harold
Dr. Ginger MacDonald
It's a Bowel'Tyme

References

Roopal MacDuff
Director of IT Operations, Captaris
Marc Miller
Senior Consultant, Virtual Systems

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